PRE-PAID ELECTRICITY METERS - TID ROLLOVER - AN IMPORTANT MESSAGE
What is TID (Token Identifier) Roll-over?
The code generated when you purchase electricity is based on a system established in 1994. This code system is set to expire in November 2024, necessitating the reconfiguration of your prepaid meter to ensure you can continue topping up.
Who is Affected by This?
This change impacts all prepaid STS meters worldwide. If no action is taken, your meter will not accept new tokens as its coding will have expired.
How Will the Change Be Implemented?
The City of Mbombela will implement a self-service rollover. You can reconfigure your meter by entering two additional 20-digit key change tokens, provided with your usual top-up tokens from the city or third-party vendors. The entire process will take about two minutes.
Steps for Reconfiguration:
1. Enter the first 20 digits of your token and wait for acceptance.
2. Enter the second 20 digits of your token and wait for acceptance.
3. Finally, enter the 20 digits of your purchased token to recharge your meter.
How to Confirm If Your Meter Has Been Reconfigured
Your issued token includes information such as your name, address, SGC (Supply Group Code), TI (Tariff Index), KRN (Key Revision Note), and tariffs. The KRN indicates the status of your meter regarding the TID roll-over. If the KRN is 1, your meter still needs reprogramming. If the KRN is 2, your meter has already been reprogrammed.
What to Do with Unused Tokens
Enter any unused tokens before making any changes, as old tokens will not be accepted after reconfiguration, resulting in the loss of purchased units. Units already on your meter will remain available after the change.
What If My Meter Has Been Tampered With?
Tampered meters will be inspected and disconnected. Additional charges for tampering or estimated usage will be applied to your account.
Rollout Schedule
The rollout will commence in mid-February 2024 and will be conducted in phases. Specific areas will be identified and the system will be activated to issue key changes for those areas.
Need Help?
A 24-hour dedicated call center is available for assistance. The City will also have technicians on standby for any technical support needed.
Contact Details for Assistance:
- Phone: 013 759 9303 to 9307
- Email: enquiries@mbombela.gov.za
17 May 2024
Author Kellaprince Properties