"We recommend that people test these systems on a regular basis, but this has become more important now than ever before. The battery backup is a crucial element that needs to be tested, to give you the ease of mind that it will still offer monitoring and protection when the power goes out," says Charnel Hattingh, Head of Marketing and Communication at Fidelity ADT.
A recent survey by Santam, SA's leading short-term insurer, reveals opportunistic crime as a result of security systems not operating properly has increased during load shedding.
Marius Neethling, Personal Lines Underwriting Manager at Santam says almost a third of survey respondents said that their appliances had been damaged by a possible power surge due to load shedding.
A further 21% make use of generators, some 30% are not sure that their generators are SABS certified and properly connected. During load shedding, there is an increased risk of damage to sensitive electronic items caused by power surges as well as fires.
READ: Survey reveals the high cost of SA's load shedding for homeowners
Hattingh adds that if you have a stable and correctly programmed security system coupled with a battery that is in a good condition, "it will continue to protect your home or your place of work during any power outage."
'Cancel any false alarms'
The increased occurrence of load shedding means that there are more alarm activation signals received by armed response companies than usual.
"If the alarm is triggered because of a power surge or because of load shedding, please contact your security company as soon as possible to cancel any false alarms. This helps ensure that armed response officers are allocated to legitimate emergencies. We have introduced an automated call centre 'agent' to make it easier for customers to quickly cancel false alarms, which also frees up call centre staff members to concentrate on legitimate emergencies," says Hattingh.
Practical steps that can be taken to ensure security is not compromised during any power cuts:
The only time any alarm system might not function correctly is if there is a technical issue or the battery power is low.
"Most modern alarm systems have a backup battery pack that activates automatically when there is a power failure. We recommend considering an additional battery backup pack, as load shedding puts additional strain on the battery," she says.
Santam suggests the following tips to minimise damage and loss during load shedding: